3/17/2023 0 Comments Family tree builder 4.0 reviewVery very special experience! I wanted to have check at the DNA of my grandson - 3 year old now. “That’s not a problem,” she says when I explained that I really hadn’t intended to renew, “I’ll cancel that and arrange to refund the payment we took.” Then she sent me an email confirming all this and asking, very politely, if I would write what you have just read. The phone rang, a recording told me I was first in the queue and in no time I was talking to Eve who was eager to hear this rather boring story. I have listened to many accounts on Radio4 of people doing battle with airlines, telephone providers and subscription services so I knew what to expect. Trying to prepare myself for a verbal duel with a robotic voiced call centre clerk, I phoned. The first indication I had was that a payment showed up in my bank statement. But of course I forgot they only had an address which no longer existed. Not being able to remember when my membership started I thought they will email me to ask me to renew it. Because I hadn’t been using the service I wasn’t conscious that I had stopped getting helpful suggestions about people I might have been related to. Then my domain- based email address expired. Then I seemed to have more time available which I used to search out details to fill in the spaces. I had signed up with MyHeritage when I wanted to build some sort of a family tree to see where one side of my family came from. It is when things go wrong that a business or a service to the public shows its real character.
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